Client information will remain confidential and not disclosed to any person outside of OUTLOOK counselling services without your written consent.
By law, OUTLOOK Counselling Services is required to report the following: suspected abuse, abuse and neglect of children and vulnerable persons; intent to harm self or others; court ordered disclosures.
24-hour advance notification is required to cancel a scheduled session. All missed sessions require payment of a full sessions rate. A written request for payment of a missed session will be mailed. It is the responsibility of each individual to contact the Counsellor to reschedule a missed appointment.

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